• FAQ

    FAQ

    What payment methods are available?

    You can pay with paypal or credit card.

     

    Which carrier do you ship my order?

    We ship your order only Japan Post.

     

    How much shipping cost?

    Standard shipping is 8 USD. Standard shipping is ship your order as SAL with tracking number.

    Expected shipping is 15 USD. Expected shipping is ship your order as EMS with tracking number.

     

    Can I specify a day for deliver?

    I’m sorry, you cann’t choice delivery date.

     

    Should I pay other fees?

    Sometimes occur custom duty in your country.

    All duty or fees incurred after shipment are customer’s responsibility.

    Please understand.

     

    My order has damage.

    I’m sorry, Please send the photo to gentle.store@gmail.com

    We refund at all soon.

    If we have replacement, we reship your order.

     

    My order has not arrived.

    I’m sorry, Please send email to gentle.store@gmail.com

    We check your order status.

    We assure you can get your order.

    If you cann’t get your order, we refund at all soon.